1.1 This document governs the use of the Cartehub Cuisines website. By signing on to our platform, you agree to the terms and conditions of use in full if you are registering on our website, submit food items details and use our services.
1.2 Subject to the terms and conditions provided, Cartehub Cuisines owns and controls all the copyright and other intellectual property and material on our website are reserved.
1.3 You may use our platform for your personal business purposes only and to manage your sales and food items.
2.1 If you register for an account with our website, we will provide you with login details comprising a user ID and password.
2.2 Your user ID must not be used by a third party. It must be used strictly for business with Cartehub Cuisines. You must keep your password confidential.
2.3 You are responsible for any activity on your account arising out of the failure to keep your details safe, password confidential, and may be held liable for any losses arising out of such a failure.
3.1 If you register with our website as a seller, you will be able to set up your seller restaurant after validation.
3.2 We reserve the right to reject, unpublish or delete any seller restaurant which breaches the terms and conditions or doesn’t meet up to the guidelines for seller restaurants.
4.2 You must not advertise, sell, buy or submit to our website any food item that
5.1 Purchasing your food items will be a contract between you and the buyer who is also a registered user of the website. The ordering process involves
6.1 The price of food items will be as stated in the food items listing.
7.1 A buyer may wish to cancel an order or cancel a contract with a seller. The buyer must inform the seller of such intention to withdraw or cancel. The buyer may inform the seller by means of any clear statement setting out the decision. This may be done using the cancellation form we or the seller make available to the buyer. Cancellation deadline is 10minutes after order has been made.
7.2 To meet the cancellation deadline, it is sufficient for the buyer to send the communication concerning the cancellation before the period elapses.
7.3 Refunds of payment to the buyer will be made in so far as the cancellation comes before expiration. If payment has been received by the seller, the buyer will receive a full refund of the amount paid to the seller in respect of the order including the cost of delivery.
7.4 If the buyer chose a kind of delivery costing more than the least expensive kind of delivery the seller offers, the seller reserves the right to retain the difference in cost between the kind of delivery chosen by the buyer and the least expensive mode of delivery the seller offers.
7.5 The seller will refund money using the same method as the buyer used when making payment, unless the buyer expressly states and agrees otherwise.
7.6 If the seller has not sent out food items before the cancellation or withdrawal, or has offered to collect the food items, the seller will process a refund due to the buyer without undue delay, within a period of 2 days after the seller was informed of the withdrawal or cancellation.
7.7 A buyer will not have any right to cancel an order or contract of sale as described in the section above insofar as it relates to:
8.1 Marketplace sellers must pay to us the following amounts as specified on our website:
8.2 In respect to the fees stated above, (i) to (iii) are waived for a period till January 2021. The fees will be as specified on our website from time to time; and the scope and duration of the services in relation to payable fees will be specified on our website at the time those fees are paid.
8.3 In respect of commission payable to us by sellers:
8.6 Promptly following receipt of a written request from us, you must supply us any information and documentation we may reasonably request in order to identify you or facilitate our compliance with our legal obligations relating to the taxation of payments made to us or processed by us under or in relation to these terms and conditions. We may supply such information and/or documentation to relevant government and tax authorities.
8.7 Variation of fees may occur from time to time. Notifications for that will be posted on our website, but this will not affect the fees for services that have been previously paid for.
8.8 We may vary commission rates from time to time by posting new rates on our website, but this will not affect any liability to pay commission that accrues before the new rates are posted.